Apply For Manager Contact Centre Performance - Suva/Nadi/Lautoka

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Closing Date: 24 Sep 2025 (17 days to go)

Basic Information

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First Name *

Last Name *

Email *

Mobile *

Current Address

Requirements

Requirement Type	Requirement	Yes/No	Comment
Language Proficiency	Fluency in both written and spoken English
Language Proficiency	Must have excellent written and oral skills.
Professional Associations	Membership of appropriate Professional Institution
Regulatory Compliance Requirements	Available to work on a roster basis covering 365 days a year.. Excellent communication skills (verbal and written). Maintains expert-level awareness of product, system, and client updates.

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Transcript (up to 3 files) *

Other required documents (up to 5 files)

Competency *

Briefly outline how you demonstrated each competence.

Competence	Definitions	Comments
Business
Planning	Develop long term operational or business plans.
Systems and Procedures	Issue directives for procedural changes to operations or practices.
Information Analysis	Research and evaluate the options to make informed decisions based on available information.
Customer
Relationship Building	Identify and establish mutual relationships to achieve the strategic goals e.g. joint business projects.
People
Team Orientation	Create an organisational environment that values fairness, cooperation, trust, and group identity.
Professional
Technology Application	Apply technology to drive the strategic direction of the organisation.
Operational
Equipment Operation	Evaluate the performance of equipment, plant or vehicles recommending operational changes/modifications.
Maintenance	Develop specific planned maintenance procedures and programmes to maintain equipment, plant or vehicles in efficient working order.
Health and Safety	Review the safety policies and practices for the organisation establishing new or improved policies and practices.
Environment	Review the environmental protection policies and practices for the organization establishing new or improved policies and practices.

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Additional Questions

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Are you ok to do shift work, work on the weekends and public holidays? *

What are your salary expectations? *

What is your understanding about the role you are applying for and how will your experiences assist you in performing the role? *

Do you have any traffic or criminal convictions? If yes, then please provide details. *

Have you worked at a call center before? If yes, then where? *

Do you have medical or health conditions that may prevent you from attending work *

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