Apply For Customer Care Consultant- Virtual Receptionist- Nadi

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Closing Date: 03 Feb 2025 (3 days to go)

Basic Information

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First Name *

Last Name *

Email *

Mobile *

Current Address

Requirements

Requirement Type	Requirement	Yes/No	Comment
Language Proficiency	Must have excellent written and oral skills.
Regulatory Compliance Requirements	Available to work on a roster basis covering 365 days a year.. Excellent communication skills (verbal and written). Maintains expert-level awareness of product, system, and client updates.
Regulatory Compliance Requirements	Strong organization skills with a problem-solving attitude.. Excellent written and verbal communication skills.. Attention to detail.
Regulatory Compliance Requirements	Fijian Citizen, under Age 55, in sound health, with a clear police record.

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Cover Letter (1 file only) *

Transcript (up to 3 files)

Other required documents (up to 5 files)

Competency

Briefly outline how you demonstrated each competence.

Competence	Definitions	Comments
Business
Communication	Listen to others using active listening skills, rephrasing and giving confirmations.
Customer
Customer Commitment	Recognise and address underlying customer needs, in addition to those expressed overtly.
Relationship Building	Maintain appropriate working relationships with a third party e.g. regular service call.
Quality Focus	Apply self to achieve at or above the quality standards.
Organisational Values	Demonstrate the organisation’s image and values in their daily work.
People
Team Orientation	Contribute to the team improving team effectiveness through personal commitment
Facilitation	Employ processes which maximise the contribution of each individual within a group.
Problem Solving	Identify the important issues and select an established procedure to address the problem
Self-Management	Utilise time and effort efficiently to complete tasks set by others.
Professional
Compliance	Comply with the laws, policies and procedures relating to an area of work

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Additional Questions

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Are you ok to do shift work, work on the weekends and public holidays? *

What are your salary expectations? *

What is your understanding about the role you are applying for and how will your experiences assist you in performing the role? *

Do you have any traffic or criminal convictions? If yes, then please provide details. *

Have you worked at a call center before? If yes, then where? *

Do you have medical or health conditions that may prevent you from attending work *

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